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Chatbot Casas Bahia

Chatbot for
Customer Service

Transform your communication into the best possible experience
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FAQ and 24/7 Support

Not all customer requests need a person to be resolved! With a chatbot, you can build a conversation flow that allows automated inquiries and support 24/7.

With just a few clicks, the customer can access the information or service needed, quickly and at low cost.

  • icone check vermelho
    Communicates
  • icone check vermelho
    Optimizes
  • icone check vermelho
    Informs
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Digital employee

Customer service representatives need to spend their time where they are needed the most: on complex demands. The chatbot can thus direct the customer to the digital profile of a company employee, which can continue the support without losing the context of the conversation.

The customer talks to the representative on the same messaging channel where the interaction was initiated. Dialogs are logged and provide rich information for your business.

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Alerts and notifications

When starting a conversation with a chatbot, the user opts in for the company to make contact whenever it wants to. This is a great opportunity to send notifications without invading people’s privacy.

Imagine keeping your customer informed, sending alerts and notifications about your company’s news in real time. With a chatbot, your contact with the public gets much smarter.

Now imagine all of that on WhatsApp. See how to create your official contact on the world’s leading messaging app and communicate with your customers in their favorite channel!

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Success Stories

Learn how CEMIG reduced their costs and optimized their customer service with chatbots

Multichannel service for Cemig

A long-standing partnership that still generates great results, for the company and for customers.

Providing power (and quality service) to over 30 million people has always been the main desire and challenge of Cemig, Minas Gerais electric company. That’s why the company has various customer service channels such as telephone, email and social networks.

Cemig was facing high costs and offering an irregular experience. Thus, back in 2011, Take created "Cemig Torpedo" via SMS, in addition to "Cemig Atende" app in 2014. With the cost of service via SMS 94% lower than via telephone, our partnership has already saved R$ 8 million for the company in one year, providing exponential customer service growth until today.

In 2018, Cemig is the first Take's client to provide customer service in WhatsApp.

Multichannel service for Cemig
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Take your customer service to another level. Contact Take!